Frequently Asked Questions
Everything you need to know about your Juicy Couture order.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that certain items like intimates and final sale products are non-returnable.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How should I care for my velour tracksuit?
To keep your velour looking its best, we recommend machine washing inside out on a cold, gentle cycle and tumble drying on low. Avoid ironing directly on the velour fabric.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I determine my size?
Each product page features a detailed size guide. Our iconic tracksuits generally run true to size, but we recommend checking specific measurements for our contemporary collections.